Patients’ satisfaction with the care provided by nurse practitioners in primary care settings of a remote region of Canada: A cross-sectional study

Regragui, Safa, Gallagher, Frances, Lacroix, Manon, Leblond, Guylaine, Cardinal, Sylvie, Fecteau, Lyne et Lacasse, Anaïs (2019). Patients’ satisfaction with the care provided by nurse practitioners in primary care settings of a remote region of Canada: A cross-sectional study. Clinical Nursing Studies , 7 (3). pp. 79-87. doi:10.5430/cns.v7n3p79 Repéré dans Depositum à https://depositum.uqat.ca/id/eprint/866

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Résumé

Objective: A cross-sectional correlational design was used to describe patients’ satisfaction with primary healthcare nurse practitioners and identify factors associated with their satisfaction regarding the services received in a remote region of Quebec, Canada.

Methods: Patients who received care from eight primary healthcare nurse practitioners were asked to complete a self-administered questionnaire. STROBE checklist was adhered.

Results: A total of 574 patients were recruited (participation rate: 76.6%). Patients were very satisfied with the healthcare services received, relationship with the practitioner, information received, duration of the consultation, and the overall consultation (89.6%-93.3%). The only variable associated with a higher likelihood of being very satisfied with the overall consultation was a longer duration of the consultation (adjusted OR: 1.029; CI: 1.005-1.054; p = .018).

Conclusions: The high level of patients’ satisfaction and trust with healthcare nurse practitioners is a potential contributing factor to past and future success of their integration in primary healthcare services.

Type de document:	Article
Informations complémentaires:	Licence d'utilisation : CC-BY 4.0
Mots-clés libres:	Nurse practitioner; Patients’ satisfaction; Primary healthcare; Advance nurse practice
Divisions:	Santé
Date de dépôt:	29 janv. 2020 20:13
Dernière modification:	26 mars 2020 15:21
URI:	https://depositum.uqat.ca/id/eprint/866

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