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Patients’ satisfaction with the care provided by nurse practitioners in primary care settings of a remote region of Canada: A cross-sectional study

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Regragui, Safa, Gallagher, Frances, Lacroix, Manon, Leblond, Guylaine, Cardinal, Sylvie, Fecteau, Lyne et Lacasse, Anaïs (2019). Patients’ satisfaction with the care provided by nurse practitioners in primary care settings of a remote region of Canada: A cross-sectional study. Clinical Nursing Studies , 7 (3). p. 79-87. doi:10.5430/cns.v7n3p79 Repéré dans Depositum à https://depositum.uqat.ca/id/eprint/866

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Résumé

Objective: A cross-sectional correlational design was used to describe patients’ satisfaction with primary healthcare nurse practitioners and identify factors associated with their satisfaction regarding the services received in a remote region of Quebec, Canada.

Methods: Patients who received care from eight primary healthcare nurse practitioners were asked to complete a self-administered questionnaire. STROBE checklist was adhered.

Results: A total of 574 patients were recruited (participation rate: 76.6%). Patients were very satisfied with the healthcare services received, relationship with the practitioner, information received, duration of the consultation, and the overall consultation (89.6%-93.3%). The only variable associated with a higher likelihood of being very satisfied with the overall consultation was a longer duration of the consultation (adjusted OR: 1.029; CI: 1.005-1.054; p = .018).

Conclusions: The high level of patients’ satisfaction and trust with healthcare nurse practitioners is a potential contributing factor to past and future success of their integration in primary healthcare services.

Type de document: Article
Informations complémentaires: Licence d'utilisation : CC-BY 4.0
Mots-clés libres: Nurse practitioner; Patients’ satisfaction; Primary healthcare; Advance nurse practice
Divisions: Santé
Date de dépôt: 29 janv. 2020 20:13
Dernière modification: 26 mars 2020 15:21
URI: https://depositum.uqat.ca/id/eprint/866

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